An introduction to telephone skills that will present your organisation in the most professional way.

Includes:

• Telephone essentials
• Making calls - with voice recording and self-analysis
• Receiving calls - with voice recording and self-analysis
• Ending calls
• Difficult calls
• Knowledge Base
• Content editing tools
• Learning Management System

Use The Telephone Business to:

• Develop consistent telephone skills in your business/department
• Induct new starts in your organisation's telephone etiquette
• Conduct an Assessment Centre
• Distribute company policies and test for understanding

The Telephone Business enables you to customise content yourself to include organisation-specific knowledge and phone techniques. You can add material to the Knowledge Base and include tests, for example as part of an induction process. Networked delivery will ensure consistent levels of customer support in a multi-site environment.

Click enquiry to order a free trial CD-ROM.