Core skills for successful telesales operations in direct sales and appointment making.

Includes:

• Telesales essentials
• Asking the right questions
• How to close a sale
• Making and receiving calls with voice recording
• Getting past the gatekeeper
• Handling objections
• Example calls
• Content editing tools
• Learning Management System

Use The Telesales Business to:

• Initiate a structured telesales function in your business
• Prepare new starts
• Train agents who work from home/remote sites
• Update existing users for a new campaign
• Refresh existing telesales people who have had little/no training
• Create an easily accessible archive of best practice
• Deliver a consistent approach across your business
• Track learners' areas of strength and weakness
• Build personal action plans
• Deliver new product/service training and test knowledge acquisition

A networked version of The Telesales Business will enable you to deliver consistent telesales skills to a multi-site sales team. 'Lost Opportunity' costs are reduced due to the study taking place in downtime, without the need for expensive seminars and workshops. The flexibility of e-learning means that you can learn as and when you want, in short sessions. Editable content enables the inclusion of best questions to ask, how to outweigh objections and best closing practice etc. for your business.

Click enquiry to order a free trial CD-ROM.